What do I need in order to kit & fulfill with Brilliant?
Sending swag should be simple, so with Brilliant, we'll just need to know what Brilliant products you want to send, the volume of gifts, and your list of addresses we need to deliver to. You can download a version of our drop ship list template here, which we do require when providing delivery addresses for fulfillment.
Need help collecting addresses? We've got your back. Our Preferred Gift tool is the perfect project companion for any fulfillment project.
How much does it cost to fulfill gifts through Brilliant?
Outside of the items you're looking to send, shipping, and tax, typical fulfillment costs are $2-3/box. Click here to check out a full breakdown of all costs to consider when sending fulfilled gifts.
We're always game for unique fulfillment needs, so let us know if you have specific requirements in mind! Some projects to require special attention, packing materials, or fulfillment services (e.g., orders with a large number of individual item types/SKUs, or orders that include dangerous, restricted, fragile or perishable products). We will let you know if your project requires these additional considerations, give you specific rates if we are able to fulfill your request.
Note: there are no specific contracts for batch kit & fulfill campaigns with Brilliant.
What is the timeline for fulfilling gifts through Brilliant?
Our standard fulfillment time for items is 3-5 business days, but let your Creative Partner know if you need something done quicker - we're happy to work with your timeline!
Fulfillment time only takes place after all items have arrived at the Brilliant warehouse, and after we have your list of addresses.
How can I track my kits once they ship?
Once all shipments leave our fulfillment center, you'll receive an email with all of the tracking numbers for your order.
We also offer many delivery notification options, such as through email or Slack (if enabled - click here to review the integration instructions). If you'd like to use these delivery notifications, you can list the Slack handle or email address you want to be notified at on your drop ship list. We can also individually send tracking numbers directly to your recipients.
Anywhere! Brilliant is fully stacked with shipping globally to any location, whether it's a recipient's home down the block or across the world.
How does Brilliant determine shipping costs?
Individual shipping costs do vary based on the shipping speed, location (residential vs. commercial location, US vs. international address), package dimensions and weight. Your Creative Partner will always be able to provide estimates for any kit shipping costs.
Can you fulfill outside inventory?
We do prefer to only fulfill items that are created and produced by Brilliant.
I have more questions about fulfillment & kitting services, or an idea for how I want to use it.
Great! Feel free to Start a Project to get started, or reach out to us at [email protected].