Outside Inventory

Brilliant is not a third-party logistics provider and does not routinely accept merchandise procured outside of Brilliant ("Outside Inventory" or "Outside Merchandise").

However, in limited circumstances and subject to Brilliant’s prior written approval, Brilliant may agree to intake, store, and/or fulfill Outside Inventory for our clients.

Advance approval of Outside Inventory is always required. Reach out to your Account Manager to kick off the request process.

Approval is discretionary and evaluated on a case-by-case basis.

This ensures that our team has a chance to:

• Review your request

• Determine if the Outside Inventory is suitable for our facilities and handling requirements

• Provide advance notice to you of any intake fees and fulfillment fees that will apply to your items

• Provide advance notice to you of timing

• Collect all necessary information to ensure timeline intake

• Provide you the appropriate mailing address and labeling details to ensure timely intake

Outside Merchandise shipped to Brilliant without approval or without following the established process may be shipped back to you without further notice, and shipping and handling costs invoiced to you. 

Upon approval, our team will request documentation in advance of receiving your inventory. This is to ensure your merchandise is added to inventory in a timely and accurate manner.

Requested materials include:

• Completed Outside Inventory spreadsheet

  • Product name, source, quantity, cost per unit

  • Photos or art proofs of each product

• Proof of purchase / receipts

Failure to provide complete and accurate documentation may result in lengthy delays.

Brilliant does not accept any items that are prohibited, hazardous, illegal, unsafe, or otherwise unsuitable for Brilliant’s facilities, licensing or carrier networks.

Specific restrictions include: alcohol, perishables, anything temperature-sensitive, and most packing materials (boxes, crinkle paper, or tissue paper)

Damage or Defects. Brilliant is not liable for any damaged, defective, or nonconforming goods received from Client or Client’s vendors. Client acknowledges that Brilliant's intake procedure includes counting and organizing products. A full QA check of each item is available upon request for an additional fee.

Ownership and Risk. Ownership and risk of loss for all Client Inventory remains with Client at all times. Brilliant assumes no title to Client Inventory. Client is responsible for maintaining insurance coverage for merchandise during transit and while stored at Brilliant facilities.