Return Labels for Event Storefronts
In box Return Labels are available for all Storefronts at the Pro and Enterprise levels, but are most often used generate return labels for an order for an event that will allow your event team to repackage the items when your event is over and return them to the Brilliant warehouse for future use.
If you have this feature turned on, your users will be able to check the Return Label checkbox on the Storefront checkout page which will tell our fulfillment team to include a return label in the box when we ship from our warehouse.
Click Calculate Shipping to see the estimated cost of shipping for each way. You’ll see a single combined charge for both the shipment to you and the actual return shipment to us on this order on your monthly statement. Return shipment costs can vary based on how many items are returned to us, the weight of those items, and the varying shipment speeds (i.e. expedited vs. ground) of your original order vs. the return.
Checkout as you normally do and Brilliant will take care of the rest from here.
Multiple return labels will be provided for orders that are shipped in multiple boxes.
Forgot to check the box at checkout? We recommend cancelling the order and placing it again with the box checked for the fastest, self-serve resolution. In a pinch? Email [email protected] for additional help.
Return and Restocking Process
At the end of the event, most venues will have shipping centers to accept shipments to send back to our warehouse. Please ensure your event team in the field knows to do this and knows to save the return label(s) provided in the original box.
To ensure a successful restocking process, please ensure the following before sending your return to our warehouse:
- Only ship back materials created by Brilliant and held in inventory in your Storefront. Materials not created and warehoused by Brilliant that are shipped back to us in error will be discarded.
- Do not ship back paper collateral to Brilliant. These items are flimsy and frail and are frequently damaged when packed and transported back and forth. Need to ensure more inventory is available before your next event? Request a restock with your Creative Partner.
- Package your items up in the way you’ve received them - like placing smaller items that came in their own boxes back into those small boxes
- Please package banners and other durable reused products neatly and in their carrying cases when appropriate
- Do not pack anything else in the box(es) that contain these larger display materials.
Once our warehouse receives the return, they’ll check items for damage or other issues that may have happened in transit. If there are any issues, our warehouse will coordinate with your Creative Partner and we’ll work with your team from there to work on a resolution. Once items have been inspected, they will be returned to inventory and become available to be shipped to your next event.
Have specified needs for event items like dry cleaning or special package handling for returned inventory? We may be able accommodate these requests for additional special handling fees on a case by case basis. Work with your Creative Partner here and we’ll work to see if we can deliver on your needs.
Add Return Label Functionality to Your Storefront
If you do not currently have a Return Label option in your Storefront checkout flow, please reach out to your dedicated Creative Partner and they can work with you to get this feature enabled, including upgrading your account if needed. If you have any other questions about utilizing Return Labels, please reach out to [email protected].