Statements

Storefront statements are issued on a monthly basis, on the 1st of the month, or the next business day if the 1st falls on a weekend day. Statements are sent by email and can also be accessed through the Order History link on the left side of your Brilliant dashboard.

What charges are included?

Statements include:

• Platform fees including storefront fees, integrations, inventory storage, and fees for any Preferred Gift campaign associated with the storefront
• Fulfillment costs for each order sent through the storefront during the previous month are billed as individual line items and include shipping cost, return label cost, fulfillment charges, and sales taxes as applicable (please note that these fees will appear as one combined charge for each shipped order; itemized costs per order are available by request)
• VAT & duties charges passed on from our shipping partners (note that these can take up to several months to appear on statements from the time that an order is shipped)

Paying for your statement

We offer multiple options to make paying your invoices easy; please see your statement for details and relevant links

• Pay online with any major credit card
• Mail a check
• Wire or ACH (in USD)

Why is the order cost listed on my statement different from the cost listed in the linked invoice?

Individual order invoices currently display the costs showed at checkout to the user who placed the order. Depending on storefront settings, this may or may not include product costs, shipping, and taxes. Your storefront statement will reflect charges that are still due. For storefronts that collect payment from individual users, the cost of products that have already been bulk ordered and paid for by your company will appear as a credit.

Questions about your statement?

Please reach out to your Creative Partner, or email our Finance team at [email protected]